From the first alert to the published post-mortem, Waroom brings incident management, on-call, mobile response, analytics, and AI together in a single product.
Declare, coordinate, and close incidents with a structured workflow your whole team understands.
Spin up an incident from the web app, a Slack command, or an inbound alert. Title, severity, and type are captured up front so responders can start immediately.
A clear path from Triage to Investigating, Identified, Monitoring, Resolved, and Closed. Everyone always knows the current state.
Model production outages, data quality issues, security events, and more with their own custom field schemas.
Assign Commander, Comms Lead, and Scribe so responsibilities are explicit and nothing falls through the cracks.
Every status change, role assignment, and update is captured on an immutable timeline you can trust for review.
Track SEV-1 to SEV-4, reopen closed incidents when needed, and correct timestamps so your metrics stay accurate.
Native chat integrations remove context switching so responders stay focused on the fix.
Declare incidents, post updates, and assign roles directly from Slack or Microsoft Teams with simple commands.
A channel is created automatically for every incident so the conversation has a single, searchable home.
Status changes, role assignments, and updates flow between Waroom and chat automatically, keeping both in sync.
On-call scheduling and escalation are built in, so you do not need a separate paging tool.
Build layered rotations with primary and secondary coverage, plus overrides for swaps and time off.
Define ordered escalation levels with delays and targets so unacknowledged alerts always reach someone.
Reach responders by SMS, voice, email, and Slack until an alert is acknowledged.
Turn firing alarms into incidents automatically based on your policy rules, with full acknowledge and resolve tracking.
Two-way PagerDuty support: create incidents outbound and declare from inbound alarms.
Route incidents to the owning team automatically based on the affected service.
Native iOS and Android apps make sure on-call engineers never miss a page. Available on the App Store and Google Play.
Loud critical alerts on iOS and high-priority push on Android cut through silent mode and Do Not Disturb with a custom paging sound.
Ack an alarm or declare an incident straight from the notification or the app in seconds.
Protect the app with FaceID or fingerprint, with tokens stored securely in the device keychain.
Your last-viewed incidents stay readable in airplane mode and refresh automatically when you reconnect.
Live timelines update as events happen, with no manual refresh, powered by streaming subscriptions.
Manage teams, escalation policies, on-call schedules, and notification rules from your phone.
Turn a resolved incident into a blameless post-mortem in minutes, not hours.
Generate a blameless draft from the incident timeline, description, type, and affected teams. Save up to 90 percent of writing time.
Each incident type can carry its own post-mortem template, with a sensible default for the rest.
Move drafts through review, approval, and publish, with edits captured along the way.
On Business plans, get suggested root causes and remediation recommendations drawn from your incident history.
Every incident response metric your team cares about, computed automatically.
MTTA, MTTM, and MTTR are calculated from your incident lifecycle with no manual stopwatch.
See open incidents by severity and watch MTTR, frequency, and severity trends over time.
Slice every view by team, service, and time range to find where reliability work matters most.
Surface overdue follow-ups first so remediation work actually gets done.
Identify recurring failure modes by clustering related incidents and action items.
Exportable reports show leadership MTTR trends, incident frequency, and reliability over time.
First-class action items keep remediation visible and accountable.
Action items belong to teams, with priority, due date, and status, so ownership is always clear.
Track days since creation with overdue items sorted to the top for each team.
Spot patterns across incidents so you can fix the underlying cause, not just the symptom.
Write an update once and it reaches every audience that needs it.
Post a status update that appears in the app, in Slack and Teams, on outbound webhooks, and on your public status page.
Stakeholders can follow specific incidents and get notified on key status changes by email and push.
Share customer-facing status with branding and per-incident visibility control.
Programmatic access and a Model Context Protocol server let AI agents and your own tools work with Waroom directly.
Query and manage incidents, alarms, services, and insights from Claude and other AI agents through the Waroom MCP server.
Issue and revoke API keys so agents and integrations get exactly the access they need.
Automate any workflow with a REST API plus signed inbound and outbound webhooks.
Business plans add the controls and reliability tooling larger organizations need.
Track service-level objectives and error budgets alongside your incidents.
Visualize how services depend on each other to understand blast radius during an incident.
Correlate incidents with deployments to find what changed right before things broke.
Automate complex response steps with advanced, configurable workflows.
Define custom roles and permissions that match how your organization is structured.
Connect SSO so access follows your identity provider.
Waroom is built with tenant isolation, strong auth, and a complete audit trail.
Every query is scoped to your organization at the database layer, so your data stays yours.
Argon2id password hashing, short-lived access tokens, and secure httpOnly refresh tokens with CSRF protection.
Every state-changing action is recorded with actor, before and after values, IP, and timestamp.
Inbound and outbound webhooks are signed with HMAC-SHA256 and protected against replay.
Sensitive credentials are stored in a managed secrets vault, never in plaintext.
Controls are designed against SOC 2 requirements so you can trust Waroom with critical operations.
Native integrations with 8 tools, plus unlimited custom webhooks and a REST API.
Start your free trial and run your next incident on Waroom. Setup takes about 5 minutes.
